Terms & Conditions

These Terms and Conditions outline the rules and obligations associated with using our services. By registering and playing on this website, you agree to comply with the terms stated below. NineWin UK operates under strict regulatory oversight and expects users to engage responsibly. Please review this document carefully before creating an account or depositing funds.

General Use of the Site

The platform is intended for entertainment and real-money gambling by eligible users only. Accessing any part of the site implies acceptance of all active terms and policies. NineWin UK reserves the right to modify the site or suspend services for maintenance, updates, or legal compliance. It is your responsibility to stay informed of any changes to these terms.

Eligibility & Age Restrictions

Only individuals who are at least 18 years old and located in the UK may legally use the platform. Users must confirm their age and identity during registration and verification. NineWin UK performs regular checks to ensure compliance with the UK Gambling Act. Accounts found to be in violation of this rule will be closed and any funds forfeited.

Account Rules & Conduct

Each user is allowed one account only and must provide accurate, up-to-date personal information. Shared, duplicated, or fraudulent accounts are strictly prohibited. NineWin UK monitors all accounts for irregular activity and reserves the right to freeze funds or suspend access if misuse is detected. Abuse of bonuses or promotions is also grounds for restriction or closure.

Bonuses & Promotions

All bonus offers are subject to specific terms, including wagering requirements, expiry periods, and eligible games. Users must opt in before activating any promotion. NineWin UK may alter, suspend, or withdraw bonuses at any time, especially in cases of abuse or technical error. Bonus terms are published clearly alongside each promotion and must be reviewed before participation.

Payments & Withdrawals

All transactions must be made through verified payment methods registered to the account holder. Deposits are usually instant, while withdrawals may require identity verification before processing. NineWin UK sets minimum and maximum transaction limits and reserves the right to request documents under AML and KYC regulations. Reversal or refund of processed payments may not be possible.

Dispute Resolution

If you have a complaint or dispute, you must first contact customer support via chat or email. NineWin UK will make every effort to resolve issues promptly and fairly. If resolution is not achieved, you may escalate your case to an independent ADR body approved by the UK Gambling Commission. All users agree to submit disputes in good faith and cooperate during investigations.