Privacy Policy

This privacy policy explains what information is collected, how it is used, and the measures in place to protect your personal data. It applies to all users who access the NineWin UK platform, including through the website or mobile app. By using our services, you acknowledge and accept the practices described below.

What Data We Collect

When you register or interact with the site, we collect personal information such as your name, email, address, date of birth, and payment details. NineWin UK may also collect device data, IP addresses, and browser identifiers to improve service delivery and security. Additional documents may be required during KYC verification in compliance with UK regulations. All data is gathered lawfully and transparently.

How We Use Your Information

Your information is used to create and manage your account, process payments, personalise content, and provide customer support. NineWin UK also uses the data to comply with legal obligations under the UK Gambling Commission and GDPR. Marketing communications are only sent with explicit consent, and you can opt out at any time. No data is sold to third parties under any circumstances.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, track performance, and analyse site usage. These small text files help NineWin UK remember your preferences, streamline login, and serve relevant content. You can manage or disable cookies in your browser settings, but some features may be affected. Full details are available in our separate Cookie Policy.

Data Storage & Protection

All data is stored securely on encrypted servers located within the UK or EEA. Access is limited to authorised personnel, and NineWin UK applies strict internal policies to prevent unauthorised use or disclosure. Regular security audits, firewalls, and SSL encryption are used to protect sensitive information. We retain personal data only as long as necessary to meet legal and operational requirements.

Your Rights as a UK User

Under GDPR and UK data laws, you have the right to access, correct, or delete your personal data. NineWin UK also allows you to request a data export or restrict certain types of processing. To exercise these rights, contact our Data Protection Officer using the details provided in the support section. We respond to all data requests within one calendar month, in line with GDPR requirements.