Contact NineWin Support
Have a question or need quick help with your account? Support is available around the clock, whether you're a new player or an existing customer. NineWin UK provides fast access to assistance via chat, email, or the help centre. Every method is designed to resolve issues quickly and clearly.
Live Chat Availability
Instant support is available 24/7 through the live chat widget found on every page. NineWin UK connects you with a real support agent within minutes, even during peak hours. Chat is mobile-friendly and allows file uploads for faster verification. This is the fastest way to get answers to technical, payment, or bonus questions.
Support Email
For less urgent matters or detailed queries, you can contact the team via email. NineWin UK responds to most tickets within 6–12 hours, including identity checks or documentation requests. All correspondence is encrypted and managed by trained support specialists. You’ll receive confirmation of your request immediately upon sending.
Help Centre & Self-Service
Prefer to solve it yourself? Visit the help centre for quick guides on common topics like withdrawals, bonuses, or account settings. NineWin UK maintains a clear and searchable FAQ with step-by-step instructions. Many issues can be resolved without contacting an agent — especially for first-time users.
Response Time Expectations
Support is structured to ensure fast and reliable answers at any time of day. NineWin UK averages under 2 minutes on live chat and responds to emails within half a day. VIP users may receive prioritised support depending on their loyalty tier. Whichever method you choose, help is always close at hand.
Nine Win offre une assistance clientèle 24/7 par chat en direct et par e-mail. Vous pouvez contacter le support client en cliquant sur l’icône de chat en direct ou en envoyant un e-mail à [email protected].
Curaçao eGaming – Regulation of online gambling
Last modified on: 4 October 2023
Curaçao eGaming is an online gaming regulatory organisation based on Curaçao, an island in the Dutch Caribbean. It is responsible for issuing gaming licences to online gaming operators wishing to offer their services worldwide. Curaçao eGaming was established in 1996 and is one of the oldest and most experienced online gaming regulatory organisations. Online gaming operators licensed by Curaçao eGaming must comply with high standards of security and transparency to ensure that players are protected from fraudulent practices. Curaçao eGaming licences are also recognised in many countries, allowing online gaming operators to work with players from all over the world. As a regulatory body, Curaçao eGaming's mission is also to promote the online gaming industry by offering advice and guidance to online gaming operators. It also strives to maintain a healthy and ethical online gaming industry by monitoring and sanctioning gaming operators that do not comply with the organisation's high standards. In summary, Curaçao eGaming is an important organisation for the online gaming industry, providing gaming licences to online gaming operators around the world while ensuring that players are protected and that operators comply with the industry's high standards.